Showing posts with label PRS-950. Show all posts
Showing posts with label PRS-950. Show all posts

Thursday, February 10, 2011

Sony Daily Edition eReader Goes High Calibre

[Updated August 15, 2012: See Comments below]

I "received" a Sony PRS-950 Daily Edition eReader for the holidays (it was on sale at the time at Best Buy). After much research, I found that the Daily Edition handles PDF files better than any other eReader, with the capability to split columns, and even display a two-page mode when in landscape. The eReader has Adobe Reader Mobile installed. Since I receive a lot of electronic submissions from authors, either as Word docs or as PDFs -- and I can convert any Word doc to a PDF1 -- the Daily Edition seemed the best fit. If viewing a PDF is important to you, and you're in the market for an eReader, then this video, which lasts a bit over 8 minutes, showcases the PDF capabilities of the Sony PRS-950. One caveat, however, regarding the contents of the video: the person demonstrating the device states that when you increase the font size of the PDF, the eReader will reflow the text. This is technically correct. However, the reflow will essentially split the line where necessary, regardless of word spacing; so the majority of lines will have a word cut, with the remainder of the word on the next line. This has been one of the most frustrating aspects of reading PDFs on the eReader. If I don't increase the font size, then the print is too small to read. If I increase the font size, then words are split at the end of nearly every line. My alternative is to read the PDF in landscape, which for some reason automatically increases the size of the font without splitting words. The caveat with this, though, is that it takes three landscape screens to view an actual page of text. Flicking your finger across the screen after only a few lines in order to move the text becomes tiresome when reading a very long file.

This eReader also has an improved e-ink display and better touchscreen capabilities than the slightly older PRS-900 model. And more: I can, if needed, highlight text within a story, look up a word in the internal dictionary, and even scrawl a basic note on a page with the included stylus.

I absolutely despise reading any content of length online/onscreen, so an eReader of one brand or another was at the top of my list of "wants." Whenever I want to read anything of length (say more than 3 pages or so), be it a short story, online magazine article, blog, whatever, I'm inclined to print out a hardcopy to read. Now, I have the eReader, which will hopefully allow me to be more mobile with my reading, and reduce a lot of the hardcopy.

My other reason for selecting the PRS-950 Daily Edition was its wireless access to a web browser, as well as apps like Gmail, Twitter, Wikipedia, etc. During my reading, I often come upon something in the content that I want to look up or share with others, and the wireless capability of the PRS-950 would allow me to do that, especially if I'm mobile.

But, alas, this is where the PRS-950 fails. Sorry, Sony, but that's the truth! I tried the wireless option in one environment (my home) with AT&T wireless and in another environment (my daughter's home) with Comcast wireless. In both instances the PRS-950 continually dropped the connection, couldn't retain the connection, and would inevitably lead to a "DNS server" error every time. Once the eReader displays that nasty DNS error, there is no other option but to return to the "Home" screen and then access the app again and try to reconnect. Over and over and over....

I contacted Sony's online chat eSupport. The support person had me "reset" the eReader (which I had previously done on my own), rekey the wifi encryption code (which I had previously done on my own, which didn't make sense even then because I had a connection, the eReader just wouldn't hold it), and other such stuff, all of which I knew would make no difference whatsoever, but I played along anyhow. After a 20+ minute chat, the support person provided me with a case number, an 800 telephone number, and recommended that I call that number and request "level 5" support. I did. I was on hold for more than 35 minutes before my call was taken. The entire telephone call lasted just over 73 minutes. During that call, the support person literally took over control of my PC (after requesting my permission, of course) to check my wireless modem settings, etc. But I told him that the eReader demonstrated the same problem under two separate wireless environments so it couldn't be my AT&T modem settings, it had to be a problem with the eReader. Bottom line: Sony replaced the eReader. I provided a credit card number for security and received a new eReader within the week; I was required to return my defective eReader within 14 days (a return FedEx label was provided so there was no cost to me), otherwise my credit card would be charged for the eReader. No problem. The replacement and return went smoothly.